Our Policy

Cancellation Policy :


Free Cancellation
 Cancellations made by you more than 24 hours before the scheduled tour start time are eligible for a 100% refund.

Late Cancellation / No-Show
 Cancellations made by you within 24 hours of the tour start time, or failure to show up for the tour, will incur a 100%  cancellation fee (no refund).

Validity Period
 This cancellation policy applies to all bookings made up to 365 days in advance of the tour date.


Tour pickup/drop-offs:


  • All the pickup/drop-offs for the booked tour within 15 KM are included in the price.
  • If the pickup is beyond the 15 km of city center Rovaniemi the following prices will be charged
  • (Google or Apple maps can be used for the calculation).



Note : 


  • Kids minimum age 4 years
  • We keep the rights to cancel the tours in case of weather
  • We keep the rights to cancel the tours if we find the clothing is not proper or your physical & mental fitness is not suitable for the tour.
  • 100 % refund if the cancellation made by us
  • Carrying your own travel insurance is recommended.
  • Customized Tours are depends upon availability & weather.


Guaranteed Tours refund policy :

  • To get a refund it must be clear that the lights has not be witnessed neither through the eyes nor through the camera lens.
  • Getting refund can take time if done on weekends or purchase made through some third party.


Sustainability Policy :

  • We try our best to generate as less waste as possible
  • We try our best that after the tour all the waste go to its defined waste places
  • We try our best to keep the nature of Lapland clean & show respect to locality local flora & fauna


Our Commitment

At Highland Lapland, we are committed to operating responsibly in the fragile Arctic environment of Lapland. Sustainability is not an add-on to our business—it is a core principle that guides how we design experiences, interact with nature, work with local communities, and serve our guests.

Our goal is to offer unforgettable adventure experiences while ensuring that Lapland’s natural landscapes, wildlife, and cultural heritage remain protected for future generations.


Environmental Responsibility

We recognize that Arctic ecosystems are highly sensitive and require special care. To minimize our environmental impact, we commit to:

  • Operating tours with a low environmental footprint
  • Following Leave No Trace principles on all excursions
  • Limiting group sizes to reduce pressure on natural sites
  • Using existing trails and routes wherever possible
  • Reducing waste and minimizing single-use plastics
  • Monitoring weather and environmental conditions closely


Wildlife Protection

Respect for Arctic wildlife is fundamental to our operations:

  • Maintaining safe and ethical distances from wildlife
  • Never feeding, chasing, or disturbing animals
  • Avoiding sensitive breeding or resting areas
  • Working only with responsible local partners for animal-based activities


Cultural Respect & Local Communities

Lapland’s culture, including Sami heritage, is deeply respected:

  • Promoting authentic and respectful cultural awareness
  • Collaborating with local guides, businesses, and suppliers
  • Sharing traditions and stories accurately and responsibly
  • Supporting the local economy and community livelihoods


Responsible Tourism & Guest Awareness

Sustainability is a shared responsibility between us and our guests:

  • Informing guests about responsible behavior
  • Encouraging environmentally conscious choices
  • Providing clear guidelines for nature and cultural settings
  • Focusing on quality experiences over mass tourism


Climate Awareness

Operating in the Arctic requires heightened climate responsibility:

  • Continuously improving route planning and efficiency
  • Reducing emissions where possible
  • Educating guests about Arctic climate change impacts


Safety, Ethics & Compliance

Sustainability also includes social and operational responsibility:

  • Full compliance with Finnish laws and safety regulations
  • Prioritizing guest safety at all times
  • Honest communication and transparent operations
  • No overpromising of natural phenomena


Continuous Improvement

Sustainability is an ongoing process:

  • Regular review of practices
  • Active use of guest and partner feedback
  • Alignment with best practices in Arctic tourism
  • Continuous learning and adaptation


Our Promise

By choosing Highland Lapland, guests support a tourism operator that values nature, culture, responsibility, and authenticity. We believe the best adventures are those that respect the land, the people, and the future.